Business Process Management or BPM – the name says it all. But to make one futile attempt we would say it’s the discipline of managing disparate business processes across the enterprise. It’s the tough job of juggling the different processes, taking a holistic look at them, and streamlining them.
Why BPM? It’s simple – for boosting the efficiency, productivity, adaptability, and agility of the enterprise process. With good BPM in place, enterprises can have the luxury of modifying certain business processes without really changing the fundamental business rules. This way they can better react to market changes and grab greater opportunities.
Recently when my digital TV died down on me I reported the issue to my service provider. I entered their formal channel through a customer care executive who told me that a person would come and check up on the whole thing. And then before I even had the guy standing at my doorstep I received a text message on my mobile from the company stating that my complaint had been resolved.
‘Go Go Gadget…’, rings a bell? This was a very popular line during the mid 80s from the animated series ‘Inspector Gadget’. Every one of us, who grew up during those times watching the lovable klutz naively bumbling his way through, wondered about “whatnot” that came out of the guy. It was an innovation of a kind, fully packed with command lines that started with “Go Go” and whatever happened, happened on the lines that followed. It was fun, goofy and highly imaginative. This in a way exorbitantly stretched the feasibility of what computers could achieve.