Recently when my digital TV died down on me I reported the issue to my service provider. I entered their formal channel through a customer care executive who told me that a person would come and check up on the whole thing. And then before I even had the guy standing at my doorstep I received a text message on my mobile from the company stating that my complaint had been resolved.
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A few days back, I came across news of a raging storm uprooting some giant oak trees and blocking off traffic for several hours. Initially, I didn’t bat an eyelash or gawk at nature’s fury. But then a very quirky thought came to my mind. I thought ‘how come I have never read about bamboo trees getting uprooted’. The answer was staring right back at me. Bamboo trees survive the worst of storms because of their agility and ability to adapt.
We as enterprises need to be more like bamboo trees and less like oak trees. The more rigid we are in our ways and processes the more likely we are to lose our footing. But if we are open to new technologies, processes, and experiences, we have a far better chance of surviving and thriving.
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‘Go Go Gadget…’, rings a bell? This was a very popular line during the mid 80s from the animated series ‘Inspector Gadget’. Every one of us, who grew up during those times watching the lovable klutz naively bumbling his way through, wondered about “whatnot” that came out of the guy. It was an innovation of a kind, fully packed with command lines that started with “Go Go” and whatever happened, happened on the lines that followed. It was fun, goofy and highly imaginative. This in a way exorbitantly stretched the feasibility of what computers could achieve.
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Business Service Management is a psychological enrichment of mindset. It is a new process of thinking about IT resource allocations. Business Service Management is a systematic plan of action described by the Information Technology Infrastructure Library as an exercise in strategic thinking. BSM can be acquired through consistent learning and it will be helpful for the organizations’ entire planning and execution of the performance.
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