When it comes to enterprise systems, the one common thread running through all of them is their intent to improve enterprise decision making. All of them support disparate processes and cycles. But at the end of the day the bottom line is to improve the quality and time of decision making. The same is true in case of enterprise content management system popularly known as ECM.
People are buying online. All our surveys and contemporary research show that the number of people buying products and services online is on an increase. And along with this comes the deluge of software packages that assist in developing e-commerce websites.
Now these software packages are good for developing platforms that facilitate online trade and commerce. They do an excellent job when it comes to putting together an e-commerce website that sells products and services. But that’s all they are good for – selling. If you are looking to develop e-commerce applications that sell and deliver memorable experience then these software packages are no good. What you need here is Microsoft’s Commerce Server.
In March 2011, RSA – EMC’s security division – sent shockwaves through the industry as it announced a sophisticated cyber-attack on its SecureID system. Theft of unspecified information from SecureID has left marring scars and lot of red faces. But at the same time it has raised a lot of questions for IT industry as a whole.
Prior to the attack, SecureID was a benchmark in two-factor authentication system. But the attack proves that just having a strong security mechanism is not enough. We cannot just deploy a security system and hang up our boots expecting it to take care of everything. We have to be vigilant at all times and keep testing the security of our IT setup. In other words, we need to regularly conduct an IT audit.
Remember the early days when the concept of customer relationship management (CRM) systems had emerged? There was a mad rush in the market and almost everybody wanted to try out this newly discovered abstract. But as the dust settled on CRM, we realized that CRM systems were not just about anybody’s cup of tea.
This realization brought about a phase where CRM systems became entitlements of enterprises that had deep pockets. These enterprises had big budgets, talent pool, and IT resources available at hand to successfully deploy CRM systems. It was a time when CRM systems made silent inroads into enterprise IT architecture. And now after a quiet and peaceful existence for some time, CRM systems are back in the limelight.
Ever heard of the term ‘IT Debt’? All those who have been following Gartner, would have an idea what it means. For all those who are not Gartner fans here is what it means. IT Debt is the cost of maintenance backlog of an enterprise. It’s the cost of upgrading enterprise applications to their latest releases and operating versions. In other words, it’s the cost of bridging the gap between the current state of IT architecture and its ideal state.