In the past, I have contributed on topics like innovation management and open innovation. I have always been a big fan of innovation. But then recently I stumbled upon the term “fabrication”. I was talking to this friend of mine who works in the R&D department of an IT company. We were debating about product lines and how to expand or diversify them. As the debate heated up, he very passionately announced, “I would rather innovate than fabricate!”
When it comes to enterprise systems, the one common thread running through all of them is their intent to improve enterprise decision making. All of them support disparate processes and cycles. But at the end of the day the bottom line is to improve the quality and time of decision making. The same is true in case of enterprise content management system popularly known as ECM.
Remember the early days when the concept of customer relationship management (CRM) systems had emerged? There was a mad rush in the market and almost everybody wanted to try out this newly discovered abstract. But as the dust settled on CRM, we realized that CRM systems were not just about anybody’s cup of tea.
This realization brought about a phase where CRM systems became entitlements of enterprises that had deep pockets. These enterprises had big budgets, talent pool, and IT resources available at hand to successfully deploy CRM systems. It was a time when CRM systems made silent inroads into enterprise IT architecture. And now after a quiet and peaceful existence for some time, CRM systems are back in the limelight.
Ever heard of the term ‘IT Debt’? All those who have been following Gartner, would have an idea what it means. For all those who are not Gartner fans here is what it means. IT Debt is the cost of maintenance backlog of an enterprise. It’s the cost of upgrading enterprise applications to their latest releases and operating versions. In other words, it’s the cost of bridging the gap between the current state of IT architecture and its ideal state.
Recently when my digital TV died down on me I reported the issue to my service provider. I entered their formal channel through a customer care executive who told me that a person would come and check up on the whole thing. And then before I even had the guy standing at my doorstep I received a text message on my mobile from the company stating that my complaint had been resolved.