It is quite difficult to store and manage customer data manually. As we all know “Necessity is the Mother of Invention”, for the precise management of customer data IT industry has developed a model called Customer Relationship Management (CRM). It allows users to accomplish various business processes of operation, collaboration and analytics.
In March 2011, RSA – EMC’s security division – sent shockwaves through the industry as it announced a sophisticated cyber-attack on its SecureID system. Theft of unspecified information from SecureID has left marring scars and lot of red faces. But at the same time it has raised a lot of questions for IT industry as a whole.
Prior to the attack, SecureID was a benchmark in two-factor authentication system. But the attack proves that just having a strong security mechanism is not enough. We cannot just deploy a security system and hang up our boots expecting it to take care of everything. We have to be vigilant at all times and keep testing the security of our IT setup. In other words, we need to regularly conduct an IT audit.
Ever heard of the term ‘IT Debt’? All those who have been following Gartner, would have an idea what it means. For all those who are not Gartner fans here is what it means. IT Debt is the cost of maintenance backlog of an enterprise. It’s the cost of upgrading enterprise applications to their latest releases and operating versions. In other words, it’s the cost of bridging the gap between the current state of IT architecture and its ideal state.
Our modern day business scenario has this uncharacteristic need for a dispersed yet connected workforce. We want our people to be proactive and reach out to the customers but without losing touch with the enterprise. We want them to operate from remote locations while still having access to enterprise information. As a result, we have people carrying out communications via emails, phones, video conferences, Skype, instant messengers, VoIP, fax, social networks, and the list goes on.
It goes beyond saying that IT has become the DNA of every business process. IT has earned unrivaled importance.
But as they say there is no such thing as free lunch. Even popularity comes at a price. With rise in popularity, IT has also come under the scanner.
Enterprises that look to respond and adapt faster to external market pressures demand agility in their IT framework. Architectures that underpin this requirement are increasingly being viewed as the bad egg.