Traditional CRM & Social Media – An Interesting Wedlock

Social CRM solutions

Remember the early days when the concept of customer relationship management (CRM) systems had emerged? There was a mad rush in the market and almost everybody wanted to try out this newly discovered abstract. But as the dust settled on CRM, we realized that CRM systems were not just about anybody’s cup of tea.

This realization brought about a phase where CRM systems became entitlements of enterprises that had deep pockets. These enterprises had big budgets, talent pool, and IT resources available at hand to successfully deploy CRM systems. It was a time when CRM systems made silent inroads into enterprise IT architecture. And now after a quiet and peaceful existence for some time, CRM systems are back in the limelight.

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Augmented Reality – The Journey So Far

A few months back a colleague handed me a report published by Juniper Research on mobile augmented reality (AR). The report predicted mobile based AR apps to witness 1.4 billion downloads by 2015 – a business worth $1.5 billion approximately.

I dropped my jaw and gawked at Juniper’s report. My reaction had nothing to do with the figures contained in there. I have never doubted AR’s potential all this while. In fact, somehow I have always known that one day AR was going to be big – probably too big to handle. Rather it was a surreal feeling for me. I was like ‘yay I was right about AR.’

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The Dos & The Don’ts of Project Management

We all, at some point of time in our life, would have seen a small note sticking up our refrigerator door. This protruding note is a subtle reminder of a menu or house rules or even a message. But the fact that it is left there hanging grants it maximum visibility. We follow this ‘note on the door’ method in our project management practice.

For us good project management does not only mean doing all the right things. It also means knowing what not to do and abstaining from doing it. We have these dos and don’ts of project management listed out for our project managers. We call this our project management manifesto.

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Offshore Outsourcing in India

The focal point of the IT market is maximum utilization of time and resources nowadays therefore, integrity, excellent communication network is established and synchronization between activities is maintained in various growth sectors of the Offshore software outsourcing companies. Better management of enterprise resources is the key point for these companies to grow faster. If you look into the IT market in India you will find the main focus on cost-effective solution. Here. Again a question arises about the quality of the solution whether you will find technically fit desired solution at reduced cost or not.

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It is the Right Time to Think about Business Service Management

Business Service Management is a psychological enrichment of mindset. It is a new process of thinking about IT resource allocations. Business Service Management is a systematic plan of action described by the Information Technology Infrastructure Library as an exercise in strategic thinking. BSM can be acquired through consistent learning and it will be helpful for the organizations’ entire planning and execution of the performance.

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